Trends and AI in the Modern Call Center
A session on the use of AI, Copilot, Dynamics 365 Contact Center, and Power BI analytics in modern customer service.
DATE
10.02.2026
Time
9:00 a.m.–1:00 p.m.
FORMAT
On-site
About the Event
A hands-on session on using Dynamics 365, Copilot, and Power BI for customer service.
Experts from oneDynamics and Microsoft will present the capabilities of Dynamics 365 Customer Service , and Dynamics 365 Contact Center, including multichannel support, AI-powered routing, and bots.
The program also covers the practical use of Copilot and reporting on CSAT, FCR, and AHT metrics at Power BI. The session focuses on reducing handling time, supporting consultants, and improving the quality of the customer experience.
✦Speakers
Speakers
Adam Sobczyk
Chief Commercial Officer
Grzegorz Przebieracz
Principal Business Architect
✦
Location
Microsoft Office
195A Jerozolimskie Avenue, Warsaw
Format
On-site
Door Opening Time
Other events
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oneDynamics Insights
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What's happening with Dynamics, Power Platform, and Copilot—without the marketing hype.