Customer Day 2026

And a lot is changing. Not long ago, ERP, CRM, customer service, and reporting operated side by side within companies. Today, they are increasingly being integrated into a single ecosystem where AI processes shared data.

The number of AI agents in the Microsoft 365 ecosystem has increased 15-fold over the past year, and 58% of people using AI are now doing work they would not have been able to do a year ago.

However, the benefits are evident not only in AI, but wherever processes are consolidated into a single system. According to Forrester’s analyses, companies using Business Central reduce their month-end closing time by up to 30%, while teams working in Dynamics 365 Customer Service reduce ticket resolution time by up to 40% and improve first-contact resolution rates by 20%.

At the same time, only one in four employees sees a coherent AI strategy within their organization. The tools are already in place—the challenge is to integrate them into a single, well-functioning ecosystem.

During Customer Day, we’ll showcase what’s new in the Microsoft solutions you use—from ERP and CRM, through customer service and analytics, to AI—and how to integrate them into a cohesive whole: ERP + CRM + AI + analytics + automation. And while you’re at it, you’ll get to meet the team you work with in person.

And after the technical session, we invite you to join us for dinner—it’s a great opportunity to meet the team you work with in person.

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You will see and hear, among others:

💼 Sales – CRM and sales automation,

🎧 Customer Service – CRM for customer service,

☎️ Contact Center – omnichannel, voice, and routing,

📦 Business Central + Continia – ERP for finance and operations, as well as automation of invoice and payment workflows,

🎯 Customer Insights – customer data and personalized communication,

📊 Power BI and Microsoft Fabric – analytics, reporting, and data platform,

🤖 Copilot Studio and Microsoft Foundry – AI agents for business,

🧭 Our AI implementation framework – how we approach AI implementations and Copilot Studio,

🌐 Power Pages – B2B and B2C portals,

🤝 Collaboration with oneDynamics – Terms of Collaboration and SLA.

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Why should you participate?

👉 You'll see what's new in the systems you already use,

👉 You'll discover solutions that can complement your ecosystem,

👉 You'll get to meet the oneDynamics team in person—the team you work with every day,

👉 You'll be able to share your experiences with other companies that use Microsoft solutions.

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For whom?

For the people we work with on the oneDynamics client side—business representatives, IT professionals, IT directors, and architects.

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We know each other from our projects. It's time to meet.

This event is intended for oneDynamics customers.

Registration is preliminary—we reserve the right to confirm your participation. We will send final confirmation a few days before the event.

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Agenda and Speakers coming soon.

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Market data sources: Microsoft Work Trend Index 2026; Forrester Consulting, *The Total Economic Impact™ of Microsoft Dynamics 365 Business Central* (2026) and *Dynamics 365 Customer Service * (2024), studies commissioned by Microsoft.