2 modules
Sales, patient care, and service all in one solution.
AI, Agents, and Business Automation
We automate repetitive tasks and deploy AI agents to support analysis, decision-making, and process management. As a result, employees spend less time on routine tasks and more time on work that requires knowledge and judgment.
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Scalable automation starts with a measurable process, data, and an owner.
90%
shorter customer onboarding time
30%
less administrative work
840 hours per year
saved on a single process
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Distinguishing Features
Why AI pilot projects don't change the outcome of the process
Pilot programs don't provide a sense of scale
Ideas emerge without a process owner, source data, or value criteria. Demonstrations are multiplying, but the cost and time required to maintain them are not decreasing.
The process still requires people
Automation involves a single step, while exceptions and handoffs are handled via email. The employee continues to monitor the status, data, and deadlines.
Knowledge is scattered
Procedures, messages, and documents have different versions and permissions. The AI returns incomplete context, so the user verifies the response again.
Agents operate without oversight
There is no owner, no tests, no limits, and no escalation rules. The company doesn't know what data the agent used, what actions the agent took, or when intervention is required.
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What's Changing
From individual bots to a measurable, AI-powered process
Transformation combines knowledge, rules, systems, an agent, and a human into a single process. Each use case has an owner, KPIs, operational boundaries, and monitoring.
An employee searches for information in files and messages, compares versions, and then manually prepares a response or document.
Copilot uses authorized knowledge, prepares the material in the context of the task, and the user evaluates the result and makes a decision.
The workflow automates a single step, but subsequent decisions, exceptions, and escalations are handled via email and in private threads.
The agent and automation system guide the case through the subsequent stages, and the exception is routed to the appropriate person along with the context and deadline.
The bot answers questions, but it cannot initiate a controlled action in the system or confirm the outcome of a process.
The agent uses approved tools, performs the action within the scope of their authority, and records the result for further review.
The team tracks the number of licenses, prompts, and agents, without considering cycle time, quality, cost, or business outcomes.
The AI portfolio is managed based on value, adoption, quality, risk, and cost, and underperforming cases are improved or discontinued.
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Technologies
Technology combines knowledge, decisions, and actions into a single process
We select a platform based on accountability and scale: personal support, a process agent, system automation, or an AI solution with its own model.
Copilot Studio
Microsoft Copilot Studio is used to build AI agents that leverage the company's knowledge and perform actions within systems. We help design, integrate, and manage agents that support employees, customers, and processes.
Microsoft 365 Copilot
Microsoft 365 Copilot We use AI in Word, Excel, PowerPoint, Outlook, and Teams to work with the organization’s data. We help prepare the environment and users to safely increase productivity.
Power Automate
Microsoft Power Automate automates workflows between applications, data, and users. We help eliminate manual tasks, integrate systems, and reduce process execution times without losing control over exceptions.
Azure
Microsoft Azure is a cloud platform that provides businesses with the scale, security, and flexibility they need to continue growing. We help you migrate systems, modernize your environment, integrate data and applications, and build solutions ready for automation and AI.
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Services
From Process Audit to Scaling a Managed Agent Portfolio
First, we select the process and the desired outcome. Next, we design the responsibilities, data, integrations, and controls; launch a pilot; and scale the proven value.
Business Consulting and Digital Strategy
We help translate business goals into a concrete roadmap for change, priorities, and technology decisions. We integrate perspectives on processes, data, and systems to ensure that investments support the company’s actual needs.
AI Transformation and Copilot Adoption
We help you plan your use of AI—from strategy and scenario selection to implementation and adoption within your organization. We focus on applications that deliver clear business results and can be safely scaled.
Business Process Automation
We automate repetitive tasks, workflows, and processes across systems using Power Automate, RPA, and workflow tools. This enables teams to reduce manual work and handle routine operations more quickly.
Change Management
We help organizations prepare for change by communicating its purpose, engaging users, and supporting the adoption of new tools. As a result, implementation doesn’t end with the launch of the system, but translates into a real change in the way the organization works.
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Case Study
New sales and customer service processes in about 9 months
Medicus had been using a local CRM system since 2011. In about 9 months, oneDynamics migrated the solution to the cloud, organized the data, and implemented sales, patient care, and service processes, enabling mobile work.
INDUSTRY
Health Care and Medical Technologies
REGION
Poland
PRODUCTS
D365 · Power Automate · Azure
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How We Work
First, value and risk. Then, the agent, automation, and scale.
Value and Readiness Audit
We map out the process, time, cost, exceptions, data, and risk. We select the use case, owner, baseline KPIs, and the scope of the AI’s operations.
Implementation and Controlled Launch
We build an agent or workflow, integrate data sources, and design acceptance criteria and tests. We launch a pilot with telemetry, support, and training.
Scaling and Optimization
We measure performance, quality, adoption, cost, and risk. We improve the solution, standardize the model, and expand the portfolio through the CoE.
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Numbers, not slides
What Works for Clients Who Have Placed Their Entire Company's Trust in Us
Five end-to-end projects from various industries. The same Microsoft tools, different results—because the initial questions were different.
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20–30%
Less time spent searching for information every day.
–40%
Less time needed to verify customer data in public records.
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2× faster
Operations and processes completed in half the previous time.
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LET'S TALK
Let's see what we can improve in your business
A brief conversation is all it takes to understand the challenge, evaluate possible approaches, and identify solutions that make real sense for your organization.
