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Business Areas

Every region has its own rhythm. We adapt our technology to it

We don't implement a "one-size-fits-all" system. We tailor Microsoft—Dynamics 365, Power Platform, Fabric , and Copilot agents—to the actual processes in your business area.

Select the area in which you operate

Twelve areas where we most often change the way our clients work—grouped by what they pertain to.

Growth and Customer Relationships

We support the departments responsible for sales, marketing, customer service, and B2B and B2C self-service.

Sales and Business Development

We streamline the sales process, customer data, and the sales pipeline so that the team can set priorities more quickly and forecast results more accurately. Automation reduces manual administrative work and gives sales reps more time to work with customers.

Marketing and Customer Data

We combine customer data from various sources to create more accurate segments and deliver more consistent communication. This enables the marketing team to better personalize customer journeys and make decisions based on a more complete picture of the customer.

Customer Service and Contact Center

We bring together tickets, calls, customer history, and knowledge in a single workspace. Automation, routing, and AI-powered support help reduce handling times and maintain a consistent standard across every channel.

B2B / B2C Portals and Self-Service

We build portals for customers, partners, and employees that provide access to data and select processes online. This allows users to handle simple matters on their own without involving the support team.

Operations and Profitability

We streamline financial, operational, project, and field processes to better control costs, time, and work efficiency.

Finance and Operations

We automate financial and operational processes, reducing the need for manual data entry and work across disparate sources. The team gains better control over costs, payments, documents, and the company's performance.

Projects and Profitability

We combine project planning, resources, work hours, costs, and billing into a single process. This makes it easier to monitor project progress, team utilization, and project profitability.

Field Service and Mobile Employees

We streamline the order processing workflow—from the initial request and scheduling of a service call to the technician’s work and billing for the service. Better resource planning and access to data in the field help reduce turnaround time and minimize unnecessary trips.

Production, Logistics, and People

We help streamline processes related to production, warehousing, logistics, and employee management.

Manufacturing and Industry

We integrate operational data, inventory, purchasing, sales, and financial data to better plan production and control costs. Up-to-date data allows us to respond more quickly to changes in demand, material availability, and resource utilization.

Logistics and Warehousing

We are digitizing receiving, putaway, picking, inventory counting, and shipping. Mobile operations and automation reduce errors, improve inventory accuracy against the ERP system, and speed up daily warehouse operations.

HR and Personnel

We streamline HR data and processes, from self-service and absences to training, competencies, and evaluations. This reduces manual work for HR and gives employees faster access to information and tasks they can handle on their own.

Data, AI, and Automation

We combine analytics, data platforms, AI, and automation to make decisions faster and reduce manual work.

Analytics, BI, and Data Platform

We integrate data from various systems and transform it into coherent reports, KPIs, and analyses. Teams work with up-to-date information and make decisions faster without having to manually compile data from multiple sources.

AI, Agents, and Business Automation

We automate repetitive tasks and deploy AI agents to support analysis, decision-making, and process management. As a result, employees spend less time on routine tasks and more time on work that requires knowledge and judgment.

They've placed their trust in us

We save 20–30% of the time spent on daily tasks—time that we used to waste searching for information.

Sławomir Wachowski
Director of the Automation Department
·
SECO/WARWICK Group
Next step

Not sure which service to start with? Let's talk.

Tell us about your organization, and we'll help you choose the solutions that best fit your processes, teams, and business goals.