Support and Development

We maintain and enhance existing solutions by responding to incidents, user needs, and business changes. We combine ongoing SLA-based support with further optimization and system development.

Mature support combines accountability, telemetry, and safe changes.
3
areas of support strategy
4
Types of Operational Telemetry
3
principles of operational excellence
✦
Status QUO

The system works, but maintaining it is taking up more and more time and budget

Proposals Replace the Development Plan

The team is addressing the most high-profile requests without establishing shared priorities. The backlog is growing, important improvements are on hold, and the budget is being spent on low-value activities.

The team only responds after a failure

Problems are detected by users because there is no monitoring or alert system in place. The disruption to the process lasts longer, and its cost rises with every passing hour.

Every change increases the system's debt

Changes are made manually, without thorough testing, version control, or documentation. Subsequent releases become riskier, slower, and more expensive.

The system can no longer keep up with the company

Processes, structure, and offerings change faster than the solution itself. Employees create workarounds in Excel and email, and the value of the initial investment gradually diminishes.

✦
Strategy

We are stabilizing our day-to-day operations and developing the system based on business value

Operational Stability

We monitor reports, risks, and quality

We categorize reports based on their impact on the process
We address the root causes of problems rather than just the symptoms
We monitor quality, security, and integrations

Value-Based Growth

We align the change backlog with KPIs and strategy

We evaluate changes based on value, risk, and effort
We are organizing releases, tests, and responsibilities
We measure the impact of every major change to the system
✦
How to Get Started

From Taking Responsibility to Continuous Improvement

Acquisition

We conduct a comprehensive review of the environment, documentation, requests, and dependencies. The result is a controlled acquisition plan.

Stabilization

We fix critical bugs and implement monitoring. The system achieves the agreed-upon level of operational security.

Priorities

We prioritize the backlog based on impact, risk, and cost. The business receives a clear plan for upcoming changes.

Development

We design, test, and implement the agreed-upon improvements. Each release has acceptance criteria.

Overview

We analyze SLAs, incidents, costs, and process KPIs. This leads to decisions regarding the next development cycle.

Schedule an appointment
✦
What We Optimize

The support is intended to safeguard the company's operations and increase the value of the system

≥99%

Availability of Critical Processes

−30%

Number of recurring disruptions

−50%

Operational Process Lead Time

20–30%

Time Saved on Data Processing

✦
CASE STUDY

20–30% of daily time saved on data processing

SECO/WARWICK consolidated its sales, customer service, and technical support functions into Dynamics 365 and Power BI. Shared access to information has freed up 20–30% of the workforce’s time each day, and the flexible environment has laid the foundation for further growth and IoT integration.

INDUSTRY

Industrial Production

REGION

More than 70 countries

PRODUCTS

Sales · Customer Service · Field Service
✦
Numbers, not slides

What Works for Clients Who Have Placed Their Entire Company's Trust in Us

Five end-to-end projects from various industries. The same Microsoft tools, different results—because the initial questions were different.

✦
LET'S TALK

From a need to a concrete action plan.

Let's start with a brief discussion about the goal and scope. We'll help you translate your business needs into the right service, technology, and implementation model.