AI-Powered Call Centers – Customer Service in the 21st Century

A hands-on session on using Dynamics 365, Copilot, Power BI , and AudioCodes technology in a modern contact center.

DATE
18.03.2026
Time
11:00 a.m.–12:00 p.m.
FORMAT
Online
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About the Event

A webinar on integrating CRM, communication channels, analytics, and AI into a single customer service environment.

Experts from oneDynamics and AudioCodes will demonstrate how Dynamics 365 Customer Service , and Dynamics 365 Contact Center integrate with the voice layer, Copilot, and Power BI.

The meeting will cover AI-assisted support for consultants, analysis of service quality, and the integration of communication channels and CRM. According to the source material, such an environment can reduce service time by up to 30%.

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https://theonedynamics.com/wydarzenia/call-center-wspierane-przez-ai-obsluga-klienta-w-xxi-wieku

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Speakers

Adam Sobczyk

Chief Commercial Officer

Mateusz Wasiluk

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