AI, Biometrics, and Dynamics 365 in Modern Aviation
Łukasz Bratko and Adam Sobczyk attended the Smart Airport Smart Airline conference. The discussions focused on technologies that enhance the passenger experience, safety, and the day-to-day operations of airports and airlines.
AI, biometrics, the Internet of Things, cybersecurity, Digital Twins, and real-time data processing are having an increasingly significant impact on the aviation industry.
The Smart Airport Smart Airline program included, among other things, smart airports, the modernization of ground handling, security, and the creation of a biometric passenger journey.
Adam Sobczyk participated in a panel discussion on the passenger experience. Using examples from the industry, he demonstrated how Microsoft Dynamics 365 and artificial intelligence can improve communication with passengers and support sales and customer service teams.
The modern passenger experience is created through a combination of data, AI, and systems that support efficient customer service.
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